Bank Queue Number Dispenser: Reduce Wait Time by 40% in 2026

A bank queue number dispenser system is a customer flow management solution based on automatic kiosks and number display boards, helping to reduce average wait time by 40% compared to manual queuing. In Vietnam, commercial banks such as Vietcombank, BIDV, and Techcombank have widely deployed it to optimize counter operations and enhance customer experience.

#What is a bank queue number dispenser and how does it work?

A bank queue number dispenser is an automatic system consisting of a touchscreen kiosk for customers to select transactions, print number tickets, and an LED board displaying the called number at each counter. The system helps segment customers by transaction type (withdrawal, transfer, account opening), reducing congestion and optimizing staffing.

A basic system includes: a number-taking kiosk (15-21 inch touchscreen), a thermal ticket printer, an LED number display board (32-55 inch), and call management software. Customers touch the screen to select a service, the system prints a ticket and queues automatically. When their turn arrives, the LED board displays the counter number and queue number, accompanied by an audio announcement.

#Specific benefits: 40% wait time reduction and more

Data from deployed banks shows average wait time decreased from 25-35 minutes to 12-18 minutes — equivalent to a 40-50% reduction. VIP customers receive priority via a separate code, reducing loss of high-value transactions. Counter staff work in an orderly manner without disruption from crowds.

Statistics from a bank branch in Ho Chi Minh City show: after 3 months of installing the queue number system, daily transactions increased by 22% (from 180 to 220), the customer abandonment rate dropped from 15% to 4%. Average service time per transaction decreased by 18% because staff no longer had to constantly greet new customers. VIP customers receive priority via a separate code, reducing loss of high-value transactions.

#Investment cost for a bank queue number dispenser system in 2026

The investment cost for a basic queue number system for a bank branch ranges from 25-60 million VND, depending on the number of counters and features. The comparison table below helps you visualize more clearly.

Item	Basic package (1-3 counters)	Standard package (4-6 counters)	Premium package (7-10 counters + VIP)
Touchscreen kiosk	1 (15 inch)	1 (21 inch)	2 (21 inch + inquiry function)
LED display board	1 (32 inch)	2 (43 inch)	3 (55 inch) + auxiliary board
Ticket printer	1	1 (high speed)	2 (backup)
Management software	Basic	Advanced (reports)	Full (VIP integration, SMS)
Estimated cost	25-35 million VND	35-50 million VND	50-60 million VND

Annual maintenance cost is approximately 5-10% of the system value. Many suppliers offer 12-24 month installment payment plans, reducing initial capital pressure.

#Comparison of popular queue number dispenser models on the market

The market currently has many number-taking kiosk models from Chinese, Korean, and domestic brands. Below is a quick comparison of the three most popular models in Vietnam.

Brand	Model	Screen	Connectivity	Reference price	Suitable for
iCall (Vietnam)	IC-200	17 inch touchscreen	LAN, WiFi	28-35 million VND	2-4 counter branches
VHB (Vietnam)	VHB-T100	21.5 inch touchscreen	LAN, 4G	38-45 million VND	4-6 counter branches
Atpro (Vietnam)	AT-K200	15 inch touchscreen	LAN, WiFi	22-30 million VND	Small transaction offices

Additionally, brands like Qmatic (Sweden) are 2-3 times more expensive but offer superior durability and features, suitable for large-scale banks.

#Case study: ACB branch in District 1 reduces wait time by 45%

The ACB Le Loi branch (District 1, Ho Chi Minh City) installed a queue number dispenser system in March 2025. Results after 6 months: average wait time decreased from 32 minutes to 17 minutes (a 47% reduction), daily transactions increased by 28%, and the VIP customer return rate increased by 35%.

The system was additionally integrated with an account information inquiry function on the kiosk, helping to reduce the load on transaction counters. Staff can call priority numbers for VIP customers via software without manual intervention. The investment cost was 42 million VND for 5 counters, with payback after 8 months due to increased productivity and reduced staffing costs.

#Guide to installing and operating a queue number dispenser system

Installing a bank queue number dispenser system includes 3 steps: site survey, equipment installation (kiosk, LED board, printer), and software configuration. Average construction time is 2-3 days for a 4-6 counter branch.

• Step 1 – Survey: Measure the waiting area dimensions, determine the kiosk and LED board placement for optimal visibility. Check power supply and LAN network.
• Step 2 – Installation: Mount the kiosk at the entrance, connect it to the ticket printer and LED board via network cable. Install the LED board on a wall or stand, connect audio.
• Step 3 – Configuration: Install management software, create a service list (withdrawal, deposit, consultation…), set up VIP priority, audio announcements, and integrate with the existing call system if needed.

Counter staff only need to press the "Call next" button on their computer screen to advance the number. The system automatically logs transactions, supporting end-of-day statistical reports.

#Frequently asked questions

Below are common questions when deploying a bank queue number dispenser system.

A bank queue number dispenser solution reduces wait time by 40% and increases counter productivity. Contact us now at 0905 295 337 or email info@vietpos.vn for a comprehensive installation consultation — from survey and equipment to maintenance.