Warranty Conditions

Warranty Eligibility
- All products supplied by the company must have a VIETPOS.VN warranty seal.
- We commit to providing warranty service within 4 days from the date of receipt (items received on Saturday - Sunday will be processed on the first working day of the following week. Items shipped after 4 PM will be processed on the next working day).
- We address all customer inquiries regarding hardware via 0932 555 260 (9:30 AM - 5:00 PM).
- Warrantied products must have intact barcodes and complete serial numbers.
- The warranty seal on the product must be complete, clearly showing the date, not torn, scratched, erased, or smudged.
- The seal must be within the valid warranty period as indicated by the date on the seal and warranty card.
 
Cases Not Covered by Warranty
- Expiration of the warranty period, lost warranty card, deformed or scratched products, missing or invalid warranty seals, or faded seals.
- Use of unstable or incorrect power supply, unauthorized component replacement by the customer, unauthorized Bios updates, changes to technical specifications, changes to disk labels, or opening of disk covers.
- Products stored in unfavorable environmental conditions, high-temperature areas due to humid air, oxidation, water damage, rust, dust accumulation, broken or chipped products, capacitor leakage, or chip swelling.
- Products damaged by fire or explosion are not covered by warranty.
- We are not responsible for data when receiving any storage devices for warranty service.

During the process of receiving and servicing products under warranty, if you are dissatisfied with the service attitude of any department of the company, please call Mr. Dung at 0905 295 337. We are ready to acknowledge and rectify the issue.
Thank you for your cooperation.