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At noon, dozens of tables order simultaneously, the kitchen mixes up orders, the cashier miscalculates bills — a familiar scene at peak hours in cafes and restaurants. Viet POS F&B POS solution packages specialized cash registers, automatic kitchen printers, table ordering tablets, and comprehensive restaurant and cafe management software.
A Realistic Picture
One Friday noon, a cafe with 15 tables in District 3. Customers just sat down and ordered through staff, staff ran back to the counter to write it down by hand and shouted to the kitchen — three minutes later, customers at table 7 asked "why isn't our drink here yet," staff returned to re-ask the order because they forgot to write it down. The kitchen finished making the dish and called out the name but didn't know which table, staff had to ask around. At the end of the shift, the owner cross-referenced the ledger with cash, finding three missing orders no one remembered if they had been collected or not.
Vietnamese restaurants and cafes serve 50-200 customers per shift, with overlapping orders during peak hours and continuous staff turnover. Order errors lead to a 5-10% loss in monthly revenue due to returned dishes, customers leaving, or forgotten payments. Management cannot track which dishes sell well, which ingredients are running out, or how much each shift brings in — business decisions are based on intuition instead of actual data.
The Viet POS restaurant and cafe POS solution packages four components: a touchscreen cash register running specialized F&B management software, an automatic kitchen printer receiving orders from the counter or tablets, table ordering tablets for staff to take orders directly at the customer's table, and software to synchronize ingredient inventory based on dish recipes. Each order from the tablet automatically prints to the kitchen with table number and time, the cashier only needs to scan the table code to see all ordered dishes, and at the end of the shift, the system automatically reconciles revenue with inventory.
Viet POS is implemented in restaurants and cafes, from small 5-10 table cafes to beverage chains with 20+ branches. The technical team surveys equipment layout, installs within 1-2 days, and trains staff during actual shifts. Equipment warranty is 24 months, technical support via hotline 1900 0037 and four regional offices in Ho Chi Minh City, Hanoi, Da Nang, Can Tho — faulty equipment replaced within 24 hours if within the city.
What are businesses facing?
Wrong table orders during busy hours
Staff write by hand or misremember dishes, the kitchen finishes making them but doesn't know which table ordered. Customers wait long and complain, dishes are returned or remade, wasting ingredients. 5-10% of monthly revenue is lost due to order errors and customers leaving.
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Slow service during peak hours
Staff run back and forth between tables and the counter to take orders, the kitchen waits for orders before starting to prepare. The time from when a customer orders until the dish arrives extends to 15-20 minutes, customers sitting longer occupy tables, reducing the number of covers per shift.
Unclear ingredient inventory
Owners don't know which dishes consume what ingredients, and how much. At the end of the month, inventory checks reveal shortages or surpluses, some ingredients expire unused. Unable to forecast purchasing needs, ordering too much leads to stagnation, ordering too little leads to running out mid-shift.
Employee fraud difficult to detect
Cash payments not processed through the system, or orders deleted after customers pay and money pocketed. Owners only reconcile ledgers at the end of the day, unable to trace which order was collected by whom, or which dish was printed to the kitchen but not on the bill. 3-8% of monthly revenue is lost.
Don't know which dishes sell well
At the end of the month, only total revenue is known, not which dishes contribute how much, or which hours are busiest. Decisions to add or remove dishes or run promotions are based on intuition, without data to optimize the menu and pricing.
Loyal customers not taken care of
Staff don't remember how many times a customer has visited, what dishes they like, or when their birthday is. No loyalty points or special offers for regulars, customers feel ignored and switch to other places. Customer return rate is 20-30% lower compared to establishments with loyalty programs.
How Viet POS Packages the Solution
Equipment + software + implementation services from a single point of contact — 1-stop warranty, 24/7 support.
Instant table ordering with tablets
Staff take orders directly at the customer's table using a tablet, orders are automatically sent to the kitchen and cashier within 2-3 seconds. The kitchen receives printed tickets with table number and time, starting preparation immediately without waiting. Reduces order-to-kitchen time by 40-60%.
Automatic categorized kitchen printing
Separate kitchen printers for bar, hot kitchen, cold kitchen — each department only receives orders within its scope. Printed tickets clearly show table number, dish name, special requests (less sugar, no onion), and priority order. The kitchen prepares the correct dishes for the correct tables, reducing confusion or forgotten orders by 70-80%.
Automatic ingredient inventory deduction
Each dish is linked to its ingredient recipe in the system; selling a cup of milk coffee automatically deducts 18g of coffee and 50ml of fresh milk. At the end of the day, theoretical inventory is compared with actual, detecting losses or data entry errors. Owners know which dishes consume the most ingredients, forecasting purchasing needs 50-70% more accurately.
Revenue reports by dish
The system automatically aggregates revenue by individual dish, time slot, and serving staff. Owners see which dishes sell best, which are slow-moving, which shifts are busiest, and which staff sell the most. Decisions to adjust the menu, pricing, or promotions are based on actual data instead of guesswork.
Prevent cash payment fraud
All orders must go through the system to be printed to the kitchen, and payments require scanning the table code to display the bill. Staff cannot delete orders after printing to the kitchen; all actions are logged with the performer's name and time. Reduces cash theft or order deletion by staff by 60-80%.
Customer loyalty point management
Stores loyal customer information, order history, favorite dishes, and accumulated points. Automatically sends birthday offers, loyal customer vouchers, and new dish announcements via Zalo or SMS. Increases customer return rates by 20-40% thanks to a systematic customer care program.
Viet POS Recommended Equipment for F&B / Restaurants / Cafes
Customers in the Same Industry
Lá Me Coffee & Tea
Chain of 6 cafes in Ho Chi Minh City, each with 12-18 tables, serving 150-200 customers daily
Reduced order time from table to kitchen by 55%, increased number of covers per shift by 30% due to faster table turnover
Nhật Việt BBQ & Hotpot
BBQ and hotpot restaurant with 25 tables in Da Nang, menu of 80+ dishes, peak hours 7 PM-9 PM
Reduced order errors by 70% thanks to table ordering tablets and automatic kitchen printing, detected 8% monthly ingredient loss
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Việt POS phản hồi trong 30 phút · Hotline 4 vùng · Khảo sát miễn phí.
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