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At 12 PM, dozens of tables order simultaneously, the kitchen mixes up orders, and the cashier miscalculates bills — a common scene in busy cafes and restaurants. Việt POS F&B POS solution packages specialized POS machines, automatic kitchen printers, table-side ordering tablets, and comprehensive restaurant management software.
A realistic picture
At 1 PM on a Friday, a 15-table cafe in District 3. Customers just sat down and ordered through staff, who then ran back to the counter to write it down and shout to the kitchen — three minutes later, a customer at table 7 asked "why isn't my drink here yet", and the staff had to ask again because they forgot the order. The kitchen finished making a dish but didn't know which table it was for, so staff had to ask around. At the end of the shift, the owner reconciled the ledger with cash and found three orders missing, with no one remembering if they had been collected or not.
Vietnamese cafes and restaurants serve 50-200 customers per shift, with overlapping orders during peak hours and constant staff changes. Order errors lead to a 5-10% loss in monthly revenue due to returned dishes, customers leaving, or forgotten payments. Management cannot track best-selling items, ingredients running low, or revenue per shift — business decisions are based on intuition instead of actual data.
Việt POS's cafe and restaurant POS solution packages four components: a touchscreen POS machine running specialized F&B management software, an automatic kitchen printer receiving orders from the counter or tablets, table-side ordering tablets for staff to take orders directly at the customer's table, and software to synchronize ingredient inventory based on recipes. Each order from the tablet automatically prints to the kitchen with table number and time, the cashier only needs to scan the table code to see all ordered items, and at the end of the shift, the system automatically reconciles revenue with cash on hand.
Việt POS deploys at cafes and restaurants from small 5-10 table establishments to beverage chains with 20+ branches. The technical team surveys equipment layout, installs within 1-2 days, and trains staff during actual shifts. Equipment warranty is 24 months, with technical support via hotline 1900 0037 and four regional offices in Ho Chi Minh City, Hanoi, Da Nang, Can Tho — replacing faulty equipment within 24 hours if located within the city.
What challenges are businesses facing?
Incorrect table orders during busy hours
Staff write orders by hand or misremember items, and the kitchen doesn't know which table ordered what. Customers wait too long and complain, dishes are returned or remade, wasting ingredients. 5-10% of monthly revenue is lost due to order errors and customers leaving.
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Slow service during peak hours
Staff run back and forth between tables and the counter to take orders, and the kitchen waits for orders before starting. The time from when a customer orders to when the dish arrives extends to 15-20 minutes, customers occupy tables longer, reducing the number of turns per shift.
Unclear ingredient inventory
Owners don't know which dishes consume which ingredients, or how much. At the end of the month, inventory checks reveal shortages or surpluses, and some ingredients expire unused. Demand for restocking cannot be predicted, ordering too much leads to stagnation, ordering too little leads to running out mid-shift.
Employee fraud is hard to detect
Cash payments are not processed through the system, or orders are deleted after customers pay and staff pocket the money. Owners only reconcile ledgers at the end of the day, unable to track which order was collected by whom, or which items were printed in the kitchen but not on the bill. 3-8% of monthly revenue is lost.
Don't know which items are best-sellers
At the end of the month, only total revenue is known, without knowing which items contribute how much, or which hours are busiest. Decisions to add or remove items or run promotions are based on intuition, without data to optimize the menu and pricing.
Loyal customers are not taken care of
Staff don't remember how many times a customer has visited, what they like, or their birthday. No loyalty points or special offers for loyal customers, making customers feel unappreciated and switch to other places. Customer return rates are 20-30% lower compared to establishments with loyalty programs.
How Việt POS packages solutions
Equipment + software + deployment services from a single point of contact — one-stop warranty, 24/7 support.
Instant table-side tablet ordering
Staff take orders directly at the customer's table using a tablet, and orders are automatically sent to the kitchen and cashier within 2-3 seconds. The kitchen receives printed tickets with table number and time, starting preparation immediately without waiting. Reduces order-to-kitchen time by 40-60%.
Automatic categorized kitchen printing
Separate kitchen printers for bar, hot kitchen, cold kitchen — each department only receives orders within its scope. Tickets clearly print table number, item name, special requests (less sugar, no onion), and priority. The kitchen prepares the correct items for the correct tables, reducing errors or forgotten orders by 70-80%.
Automatic ingredient inventory deduction
Each dish is linked to its ingredient recipe in the system; selling a cup of milk coffee automatically deducts 18g of coffee and 50ml of fresh milk. At the end of the day, theoretical inventory is compared with actual, detecting losses or data entry errors. Owners know which items consume the most ingredients, predicting restocking needs 50-70% more accurately.
Sales reports by item
The system automatically aggregates revenue by item, time slot, and serving staff. Owners see best-selling items, slow-moving items, busiest hours, and top-performing staff. Decisions to adjust the menu, pricing, or promotions are based on actual data instead of guesswork.
Fraud prevention for cash collection
All orders must go through the system to be printed in the kitchen, and cash collection requires scanning the table code to display the bill. Staff cannot delete orders after they are printed in the kitchen; all actions are logged with the performer's name and time. Reduces cash theft or order deletion by staff by 60-80%.
Customer loyalty program management
Stores loyal customer information, order history, favorite items, and accumulated points. Automatically sends birthday offers, loyal customer vouchers, and new item notifications via Zalo or SMS. Increases customer return rates by 20-40% thanks to a systematic customer care program.
Việt POS recommended equipment for F&B / Restaurants / Cafes
Customers in the same industry
Lá Me Coffee & Tea
A chain of 6 cafes in Ho Chi Minh City, each with 12-18 tables, serving 150-200 customers daily
Reduced order time from table to kitchen by 55%, increased number of turns per shift by 30% due to faster table turnover
Nhật Việt BBQ & Hotpot
A 25-table hotpot and BBQ restaurant in Da Nang, with a menu of 80+ items, peak hours from 7 PM to 9 PM
Reduced order errors by 70% thanks to table-side ordering tablets and automatic kitchen printing, detected 8% monthly ingredient loss
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Việt POS phản hồi trong 30 phút · Hotline 4 vùng · Khảo sát miễn phí.
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