360° customer profiles, lead & pipeline management, centralised multi-channel care, and marketing automation — integrated with orders and receivables from ERP so sales teams sell more on a single data source.
Customers message on Zalo, call the hotline, fill in forms on the website — all in separate places. A busy salesperson forgets to call back, and days later the customer buys elsewhere.
Advertising spend wasted attracting leads only to lose them · unknown conversion rates · silent revenue leakage.
Customer data lives in the salesperson's phone and notebook. When they leave, the entire interaction history, debt records, and care schedule go with them — handover is piecemeal.
Years of customer relationships lost · new hire starts from zero · risk of data leaking to competitors.
Money poured into Facebook, Zalo, Google but no idea which channel generates orders; no way to tell which salesperson is coasting and which is carrying the numbers.
Marketing budget allocated by gut feeling · no transparent basis for sales incentives · hard to forecast revenue.
Contact info, purchase history, receivables, and all multi-channel interactions in one screen — enabling personalised service and care.
Collect leads from website, Zalo, hotline, and events into one funnel; drag-and-drop by stage with probability-weighted revenue forecasting.
Zero lost leadsZalo OA conversations, email, SMS, and calls consolidated per customer — no misses, no duplicates, with complete history.
Segment customers by behaviour; automatically send schedule reminders, birthday greetings, promotions, and re-marketing campaigns via Zalo/SMS/email.
Win back past customersAssign care tasks to sales reps, trigger timely callbacks, log outcomes of each interaction — managers track progress in real time.
Orders, credit limits, and receivables from the Sales module appear directly in CRM — sales reps advise and chase payments on the same data.
Customers need multiple consultations before closing (B2B, projects, high-value deals) — pipeline tracking and follow-up are essential.
Spas, gyms, distributors, services — automated care keeps customers returning and increases repeat purchases.
Need lead distribution, per-rep KPI measurement, and centralised customer data not tied to individual people.
Need to measure lead source and conversion rates to allocate marketing budgets effectively.
Leave your contact — VietPOS will demo the pipeline & multi-channel care, and advise on centralising customer data and measuring sales-marketing effectiveness.
Chat on WhatsApp — 84935498384Website forms, Zalo OA, hotline, email, events, and manual entry — all funnel into a single pipeline, automatically assigned to the responsible salesperson with on-time follow-up reminders so no lead is missed.
All customer profiles, interaction history, receivables, and care schedules reside on the company system — not on personal devices. When a salesperson leaves, you simply reassign ownership and customer relationships remain intact.
Yes. CRM is part of the VietPOS ERP system, so orders, credit limits, and receivables from the Sales module appear directly inside the customer record — sales reps can advise, upsell, and chase payments on the same data.
Yes. You segment customers by behaviour and configure automation scenarios — schedule reminders, birthday messages, promotions, and re-marketing campaigns sent via Zalo OA, SMS, or email.
Yes. CRM reports show lead source, conversion rate by channel, and individual sales performance (leads handled, close rate, revenue) — providing a transparent basis for budget allocation and performance-based incentives.
